Virtual Receptionist - Remote

Overview

We are a virtual receptionist company based in the United States looking for skilled and professional Virtual Receptionists to effectively handle inbound calls, answer inquiries, and book appointments for our clients in the home services industry.

In Short

• Answer inbound calls with professionalism and a friendly tone.
• Follow client-provided scripts and standard greetings.
• Provide accurate responses to customer inquiries.
• Schedule appointments using client CRMs and scheduling platforms.
• Take detailed call summary notes while on the call.
• Send accurate and well-written call summaries to clients immediately after calls.
• Ensure all call details are recorded without typos or missing information.
• Communicate with clients as needed to confirm instructions and receive feedback.

Requirements

• Internet speed of at least 40 Mbps.
• Computer with Intel i3 processor or higher, 8GB RAM.
• Backup power source.
• Backup internet connection.
• Previous BPO or customer service experience is preferred.
• Ability to multitask by managing calls, taking notes, and sending follow-ups.
• Strong written and verbal communication skills.
• Excellent attention to detail to ensure accurate call summaries.
• Confident in communicating directly with clients when necessary.
• Willingness to undergo training and learn client-specific protocols.

Benefits

• This is an 8-hour shift, 5 days a week, with 2 days off.
• The time zone is PST.
• Training will be provided to ensure you can confidently and accurately handle customer inquiries.
• Opportunity to work remotely.
• Gain experience in a dynamic customer service environment.