Customer Development Representative II - Remote

Overview

An exciting opportunity to join Infoblox as a Customer Development Representative II, where you will work closely with various teams to expedite sales and manage customer relationships in a remote or hybrid role.

In Short

• Analyze data for customer proposals to enhance satisfaction and sales targets.
• Manage renewal quotes and all aspects of maintenance and subscription renewals.
• Facilitate client relationships to encourage product adoption and retention.
• Develop trusted advisor relationships with customers to address issues quickly.
• Collaborate with sales teams to identify upsell and cross-sell opportunities.
• Use assessment tools to tailor solutions to customer needs.
• Deliver presentations to explore expansion opportunities with technical buyers.
• Foster collaboration between field and customer development organizations.
• Achieve high renewal rates while enhancing customer understanding.
• Educate customers on upcoming EOL events for timely product refresh.

Requirements

• 4+ years of experience in customer success or account management.
• 3+ years of service renewals experience, particularly in channel environments.
• Expert knowledge of service business terms and conditions.
• Experience in multi-tier channel environments.
• Proficiency in Excel and Salesforce.
• Experience with SaaS applications and cloud migrations.
• Fluency in English and German.
• Strong organizational and project management skills.
• Innovative ideas for customer adoption and churn reduction.
• Bachelor's degree preferred.

Benefits

• Comprehensive health, wealth, and wellness benefits.
• Competitive salary and generous paid time off.
• Supportive work environment with a strong company culture.
• Opportunities for continuous learning and career development.
• Commitment to diversity, equity, and inclusion.