Technical Support Engineer, Australia - Remote

Overview

InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale. Developers can query and analyze their time-stamped data in real-time to discover, interpret, and share new insights to gain a competitive edge. InfluxData is a remote-first company with a globally distributed workforce.

In Short

• Join the support team to work with cutting-edge technology.
• Respond to support questions from a range of customers.
• Collaborate with developers and product teams.
• Host webinars and engage with the open-source community.
• Support users at various enterprise levels.
• Demonstrate ownership and drive issues to resolution.
• Enhance InfluxDB Cloud offering using automation tools.
• Develop solutions using SQL, Python, and Golang.
• Participate in on-call rotation for the SaaS product.
• Communicate recurring issues with team members.

Requirements

• Experience in a customer-facing technical support role.
• Excellent written and verbal English communication skills.
• Empathy for people facing technical challenges.
• 5+ years of technical work experience.
• Knowledge in database concepts and Linux based CLIs.
• Expertise in SQL, Python, R, or similar languages.
• Proficiency with AWS, Azure, GCP, and Kubernetes.
• Familiarity with system monitoring tools.
• Experience with Git or version control systems.
• Bonus points for software development experience in Golang or Rust.

Benefits

• Medical/dental/vision insurance with 100% coverage.
• Flexible Time Off policy.
• Life insurance and disability insurance.
• 401(k) plan.
• Wellness programs.
• Annual professional development budget.
• Financial planning and legal advice.