Customer Account Manager (Collections) - Remote

Overview

Join InDebted as a Customer Account Manager, where you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt, utilising your communication skills to engage customers empathetically.

In Short

• Engage customers with outstanding debts to negotiate repayment plans.
• Provide excellent customer service during debt resolution.
• Analyse customer concerns and recommend solutions.
• Suggest process improvements based on customer interactions.
• Meet client and company scorecard targets.
• Comply with applicable laws and regulations.

Requirements

• Minimum of 2 years experience in Australian collections.
• Strong verbal communication and call control skills.
• Excellent organisational and multitasking abilities.
• Detail-oriented with a commitment to accuracy.
• Proficient in data and process management.
• Strong negotiation skills.
• Familiarity with debt collection regulations in Australia.
• Ability to work in accordance with Australian time zone.

Benefits

• Opportunity to work with leading financial services clients.
• Incentives for exceeding KPIs and recovery targets.
• Contribute to a culture of continuous improvement.