Director of Advocacy Enablement - Remote

Overview

The Director of Advocacy Enablement at Included Health will lead a team focused on training, knowledge enablement, and quality coaching to enhance member care and ensure exceptional support for healthcare navigation.

In Short

• Lead and mentor a team of program leaders in training and quality assurance.
• Develop onboarding and ongoing education programs aligned with organizational goals.
• Establish a knowledge management strategy for timely access to information.
• Design a quality assurance framework for high-quality member interactions.
• Collaborate with various teams to translate business needs into actionable strategies.
• Communicate effectively with internal partners regarding program efforts.
• Measure the effectiveness and ROI of training and quality programs.
• Drive a culture of continuous improvement and innovative solutions.
• Represent operations in meetings with clients.
• Travel up to 10-20% as needed.

Requirements

• Bachelor's degree required; Master's degree preferred.
• 5-7 years of experience in a leadership role.
• Experience in healthcare or related regulated industry preferred.
• Expertise in strategy and execution across multiple disciplines.
• Exceptional strategic thinking and executive coaching skills.
• Outstanding communication and interpersonal skills.
• Strong analytical skills with data-driven decision-making ability.
• Ability to work in a fast-paced environment.
• Passion for improving health outcomes.

Benefits

• Opportunity to lead and shape a critical function within the organization.
• Work in a member-centric and innovative environment.
• Collaborate with a diverse team of professionals.
• Engagement in meaningful work that impacts healthcare navigation.