Remote Otter LogoRemoteOtter

Head of Professional Services and Marketing Analytics - Remote

Posted 20 weeks ago
Data Analysis
Full Time
Worldwide

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Overview

The Head of Professional Services will lead a global team of Data Analysts and Engagement Leads to deliver high-impact, scalable analytics solutions for enterprise clients, combining technical leadership with operational and strategic management.

In Short

  • Lead and mentor a global team of Solution Architects, Analysts, and Engagement Leaders.
  • Focus on elevating customer satisfaction metrics (CSATs).
  • Collaborate with C-level stakeholders to align technical solutions with business priorities.
  • Streamline project execution by improving processes and optimizing workflows.
  • Drive cross-department initiatives with clear communication and measurable outcomes.

Requirements

  • 6+ years of experience in professional services or customer success.
  • 3+ years of experience leading Professional Services, Technical Solutions, or Analytics teams.
  • Deep expertise in SQL, Python, and ETL pipelines.
  • Proficiency with cloud platforms like BigQuery, Snowflake, and AWS.
  • Strong foundation in marketing analytics tools including HubSpot and Salesforce.
  • Outstanding communication and problem-solving skills.
  • Proven track record of scaling teams and creating success metrics.
  • Strong client-facing skills.

Benefits

  • Remote-first environment.
  • Competitive compensation.
  • Stock options.
  • Medical and dental benefits.
  • 401K plan.
  • Unlimited PTO.
  • Paid holidays.
  • Professional development reimbursement.
Improvado logo

Improvado

Improvado is an innovative AI-powered platform tailored for marketing teams in medium to large-scale enterprises and agencies, focused on automating complex marketing intelligence and reporting. By gathering and organizing marketing data, Improvado provides instant insights through business intelligence and artificial intelligence, enabling clients to optimize budgets and enhance marketing ROI. As a rapidly growing Series A startup with $34 million in funding, Improvado collaborates with renowned brands like ASUS, Docker, and Activision, fostering a diverse and agile culture that emphasizes personal and professional growth.

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