Head of Professional Services and Marketing Analytics - Remote

Overview

The Head of Professional Services will lead a global team of Data Analysts and Engagement Leads to deliver high-impact, scalable analytics solutions for enterprise clients, combining technical leadership with operational and strategic management.

In Short

• Lead and mentor a global team of Solution Architects, Analysts, and Engagement Leaders.
• Focus on elevating customer satisfaction metrics (CSATs).
• Collaborate with C-level stakeholders to align technical solutions with business priorities.
• Streamline project execution by improving processes and optimizing workflows.
• Drive cross-department initiatives with clear communication and measurable outcomes.

Requirements

• 6+ years of experience in professional services or customer success.
• 3+ years of experience leading Professional Services, Technical Solutions, or Analytics teams.
• Deep expertise in SQL, Python, and ETL pipelines.
• Proficiency with cloud platforms like BigQuery, Snowflake, and AWS.
• Strong foundation in marketing analytics tools including HubSpot and Salesforce.
• Outstanding communication and problem-solving skills.
• Proven track record of scaling teams and creating success metrics.
• Strong client-facing skills.

Benefits

• Remote-first environment.
• Competitive compensation.
• Stock options.
• Medical and dental benefits.
• 401K plan.
• Unlimited PTO.
• Paid holidays.
• Professional development reimbursement.