Patient Engagement Associate II - Remote

Overview

The Patient Engagement Associate II will work collaboratively with their engagement pod and have shared accountability for enrolling and onboarding children and caregivers into Imagine Pediatrics’ program. This role will be highly specialized and require strong critical thinking and creative problem-solving skills along with an aptitude for collaboration and teamwork.

In Short

• Conduct thorough research on attributed patients to better understand their healthcare needs and utilization.
• Perform telephonic outreach to caregivers of attributed patients for enrollment.
• Engage with healthcare professionals related to attributed patients.
• Leverage relationships with healthcare professionals for patient re-engagement.
• Handle inbound calls from caregivers and health plan service coordinators.
• Develop knowledge of Supplemental Security Income (SSI) program.
• Collaborate with Provider Engagement Specialists for enrollment support.

Requirements

• 2+ years of healthcare experience in care coordination or patient engagement.
• Proven success in a centralized contact center environment.
• Strong aptitude for documentation; CRM experience is a plus.
• Excitement to be part of a team with shared accountability.
• Stellar active listening and communication skills.
• Strong ability to build trust with key stakeholders.
• Ability to function with a high level of autonomy.
• Bilingual Spanish strongly preferred.

Benefits

• Competitive medical, dental, and vision insurance.
• 401(k) with 4% match, vested 100% from day one.
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays.
• Paid new parent leave.