PEC Associate (CSR) - Clinical Trial Patient Engagement - Remote

Overview

The PEC Associate (CSR) role focuses on engaging with patients for clinical trial enrollment, ensuring they feel supported and informed throughout the process.

In Short

• Conduct phone screenings with patients to determine eligibility for clinical trials.
• Empower patients by answering questions and explaining next steps.
• Manage patient profiles with up-to-date information.
• Collaborate with project managers to meet enrollment goals.
• Engage with patients in both English and Spanish.
• Handle multiple clinical trial projects simultaneously.
• Work in a fast-paced startup environment.
• Utilize platforms like Dialpad and Outlook for communication.
• Record notes in English for team collaboration.
• Participate in a positive work environment with a focus on relationship building.

Requirements

• Bachelor's degree required.
• Fluent in Spanish and English.
• Strong organizational and detail-oriented skills.
• Ability to thrive under pressure.
• Experience in patient-facing roles is a bonus.
• Background in healthcare or related fields is a plus.
• Proactive and adaptable to new tools.
• Strong work ethic and commitment to excellence.
• Comfortable making conversations with strangers.
• Enjoy friendly competition in a team-oriented atmosphere.

Benefits

• Paid time off and national holidays.
• Compensation aligned with a positive work environment.
• Formal contract and offer letter provided during hiring.
• Work from anywhere with a reliable internet connection.
• Opportunity to build relationships and trust with patients.
• Engaging and supportive team culture.
• Flexible work schedule with 40-hour workweek.
• Access to training and development resources.
• Workload involves handling 3 to 5 different studies.
• Engagement in meaningful work contributing to healthcare.