Customer Success Leader - Remote

Overview

GE HealthCare is seeking a hands-on, customer-focused Customer Success Team Lead to guide and support our Imaging Digital Solutions (IDS) Customer Success team, responsible for leading the team and engaging with critical customers to drive adoption, retention, and expansion.

In Short

• Lead and mentor the Customer Success team.
• Manage a portfolio of high-impact customers.
• Develop and execute customer success strategies.
• Partner with Sales, Product, Marketing, and Services.
• Drive operational excellence using data-driven approaches.
• Champion change management and process optimization.
• Measure and report on key customer success metrics.
• Build best practices and enablement programs.
• Work with C-suite executives and stakeholders.
• Travel up to 10% may be required.

Requirements

• 3+ years of leadership experience in Customer Success.
• Experience in healthcare B2B technology or SaaS.
• Ability to balance leadership with hands-on customer engagement.
• Demonstrated success in driving customer adoption and retention.
• Excellent communication and stakeholder management skills.
• Proficiency with customer success tools and CRM platforms.
• Entrepreneurial mindset with a passion for innovation.
• Strong understanding of healthcare operations preferred.

Benefits

• Competitive salary and benefits package.
• Medical, dental, and vision insurance.
• Paid time off and 401(k) plan.
• Life, disability, and accident insurance.
• Tuition reimbursement.
• Professional development opportunities.
• Challenging career paths in a supportive environment.