Customer Success Leader - Remote

Overview

We are seeking an experienced, results-driven leader to partner with freight brokerages across the country, ensuring a seamless integration of Augment with their existing systems and workflows.

In Short

• Work directly with freight brokerages, 3PLs, and carriers to integrate Augment with their TMS and operational systems.
• Guide brokerages through the AI adoption process, ensuring a smooth transition and long-term success.
• Analyze brokerage workflows and processes, identifying inefficiencies and opportunities for AI automation.
• Develop and execute integration playbooks to help brokerages scale their use of Augment.
• Monitor customer success metrics, including platform adoption, efficiency gains, and overall satisfaction.
• Collaborate closely with engineering and product teams to refine integration processes based on real-time customer feedback.
• Lead training sessions and onboarding programs for brokerage teams to maximize platform effectiveness.
• Serve as the main point of contact for brokerage leadership, ensuring alignment on business goals and technology needs.

Requirements

• Proven track record of leading successful TMS integrations and workflow optimizations.
• Deep understanding of freight brokerage operations, load planning, carrier management, and process automation.
• Experience collaborating cross-functionally with engineering and product teams to improve customer-facing technology.
• Strong relationship-building skills, with the ability to influence C-level executives and brokerage leadership teams.
• Freight Brokerage / 3PL Experience (10+ years preferred)
• TMS Integration & AI Automation Experience (5+ years)
• Enterprise Customer Success & Adoption Strategy
• Candidates must be located in the Chicago area and be willing to travel up to 50% of the time.

Benefits

• Competitive Salary + Stock Options
• Comprehensive Health, Vision, and Dental Benefits
• Flexible PTO
• On-site Gym