Digital Product Service & Support Engineer - Remote

Overview

As a Digital Product Service & Support Engineer, you will provide support and training to colleagues globally, handle 3rd-line support for digital products, and assist with the rollout of digital solutions.

In Short

• Train and support regional and local service engineers worldwide.
• Provide 3rd line support to engineers and customers.
• Manage resolution of complaints and quality issues.
• Improve product knowledge base for knowledge sharing.
• Develop training materials for sales and service representatives.
• Support product launches and installations.
• Onboard customers on the Digital Platform.
• Troubleshoot and repair hardware, software, and network issues.
• Document and track issues in the ticketing system.
• Stay informed about emerging technologies.

Requirements

• 2-3 years of relevant experience.
• Affinity with cloud platforms and vehicles.
• Knowledge of Agile methodologies.
• Hands-on experience with Linux systems.
• Excellent communication skills.
• Willingness to travel worldwide.
• Team-oriented and creative personality.
• Ability to work under stress.
• Strong organizational skills.
• Experience in conflict resolution.

Benefits

• Commitment to sustainability.
• Dynamic international work environment.
• Competitive salary adjusted annually.
• Hybrid work model for work-life balance.
• Company activities throughout the year.