Junior Guest Support - Remote

Overview

We are looking for a reliable, detail-oriented Junior Guest Support team member to help deliver smooth operations and top-notch experiences for our guests and property owners in the premium property management space.

In Short

• Full-time, permanent remote job.
• Work schedule: Thursday - Monday, 40 hours per week.
• Respond to guest messages across multiple booking platforms.
• Assist with onboarding new property owners.
• Provide ongoing support to existing property owners.
• Coordinate with suppliers and tradespeople for property maintenance.
• Maintain accurate administrative records and update CRM systems.
• Assist with social media and light marketing tasks.
• Performance-based incentives available.
• Exposure to tools and systems used in real-world hospitality operations.

Requirements

• Honest, dependable, and respectful.
• Excellent written and verbal English skills.
• Professional tone when communicating with guests and clients.
• Highly organized and detail-oriented.
• Curious and eager to learn.
• Able to take direction and initiative when needed.

Benefits

• First-hand experience in the premium property management space.
• Access to high-level social media training.
• Opportunities to get involved with marketing and client engagement.
• Performance-based incentives such as cash bonuses.
• Potential business trip to Sydney for top performers.