Customer Service / Administration Specialist - Remote

Overview

The Customer Service / Administration Specialist supports daily operations by managing customer inquiries, coordinating information, and handling essential administrative tasks. This role ensures smooth workflows, accurate documentation, and a positive experience for clients and internal teams.

In Short

• Handle customer inquiries via email, chat, and phone.
• Draft clear written responses for emails.
• Actively listen to customer concerns and provide solutions.
• Maintain customer records and ensure data accuracy.
• Support administrative tasks like scheduling and document preparation.
• Collaborate with team members to resolve issues.
• Ensure timely follow-up and resolution of customer requests.
• Adapt quickly to product knowledge and process updates.
• Work remotely as an independent contractor.
• Be available during core business hours for collaboration.

Requirements

• Minimum 2 years of experience in customer service or administration.
• Excellent written and verbal English communication skills.
• Strong active listening and problem-solving skills.
• Technical literacy with CRMs and helpdesk tools.
• Organisational skills for managing multiple tasks.
• Reliable internet connection and suitable home office setup.
• Neutral accent and strong comprehension of English accents.
• Ability to draft professional and customer-centric responses.
• Adaptability to learn new systems and processes quickly.
• Patience and empathy for de-escalating situations.

Benefits

• Flexible working hours as a contractor.
• 100% remote work opportunity.
• Engagement with a reputable Australian organization.
• Supportive team environment.
• Opportunity to manage your own time effectively.