Patient Access Center Operations Director - Remote

Overview

As the Patient Access Center Operations Director at Hummingbird, you will ensure superior customer service and client satisfaction for a single high-profile customer. This role requires strategic leadership, financial oversight, and a deep understanding of contact center operations and outpatient clinic workflows.

In Short

• Lead patient access operations to enhance service delivery.
• Implement innovative technology solutions for operational efficiency.
• Manage financial performance and achieve cost-saving measures.
• Collaborate with healthcare providers and senior leadership.
• Monitor service level agreements and customer satisfaction scores.
• Foster a culture of trust and transparency within the team.
• Drive client success programs and enhance patient access processes.
• Utilize data analytics for continuous improvement.
• Lead and develop a high-performing team.
• Participate in client visits and company events.

Requirements

• Proven leadership experience in healthcare operations.
• Strong strategic planning and implementation skills.
• Excellent financial management and analytical skills.
• Superior customer service and client relationship management skills.
• Proficiency in leveraging technology to enhance processes.
• Exceptional communication and collaboration abilities.
• Experience with Epic and optimizing workflows.
• Knowledge of integrating IT systems within operational processes.
• Advanced problem-solving and decision-making skills.
• Experience in developing customer experience programs.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Supportive and inclusive work environment.
• Flexible working hours with remote work options.
• Engagement in meaningful work that impacts patient access.
• Collaboration with a diverse team of healthcare professionals.
• Participation in company events and training programs.
• Access to cutting-edge healthcare technology solutions.
• Recognition and rewards for team and individual achievements.