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Nurse Triage Supervisor - Patient Contact Center - Remote

Posted 1 week ago
Customer Service
Full Time
USA
$36.96 - $48.04/hour

Overview

The Nurse Triage Supervisor at Hummingbird will oversee daily operations of the nurse triage team in a remote call center, ensuring high-quality patient care and compliance with clinical protocols.

In Short

  • Oversee daily operations of nurse triage team.
  • Ensure compliance with clinical protocols.
  • Lead a team of Nurse Triage nurses.
  • Support escalated clinical cases.
  • Monitor team performance against metrics.
  • Utilize Epic’s Nurse Triage module.
  • Provide efficient and compassionate patient care.
  • Foster a culture of trust and transparency.
  • Collaborate with healthcare professionals.
  • Implement new processes and technology solutions.

Requirements

  • 4+ years of experience as a contact center nurse triage agent.
  • 1+ years of supervisory experience.
  • Associate or bachelor’s degree in nursing.
  • Current RN license in the state.
  • Familiarity with triage protocols.
  • Strong leadership and team management skills.
  • Excellent communication abilities.
  • Proficient in using technology for operations.
  • Comfortable in a remote work environment.

Benefits

  • Work from home position.
  • Eligible for benefits.
  • Opportunities for professional growth.
  • Supportive team environment.
  • Focus on patient care and operational excellence.

H.H

Hummingbird Healthcare

Hummingbird Healthcare is a forward-thinking healthcare services organization dedicated to enhancing patient access to care. By partnering with healthcare systems, Hummingbird transforms the way patients engage with healthcare, allowing providers to concentrate on delivering quality care. The company leverages technology-enabled services to stabilize costs and improve patient experiences while fostering a supportive work environment that attracts and retains talent. With a focus on the synergy between people, processes, and technology, Hummingbird is committed to building a healthcare experience that benefits communities and families. The organization values diversity, inclusion, and continuous growth, aiming to create a world-class workplace that drives meaningful change in the healthcare sector.

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