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Contact Center Operations Supervisor - Remote

Posted 2 weeks ago
Customer Service
Full Time
USA
30.43 - 37.28/hour

Overview

As a Contact Center Operations Supervisor at Hummingbird, you will oversee the day-to-day operations of the patient access center, ensuring that strategic initiatives are implemented effectively, client relationships are maintained, and processes and technologies are continuously improved for optimal efficiency and service quality.

In Short

  • Oversee operations of the patient access center
  • Lead a team of contact center agents working from home
  • Ensure adherence to financial targets and operational tactics
  • Monitor team performance against metrics
  • Partner with management on process and technology improvements
  • Maintain high standards of customer service
  • Foster client satisfaction and relationships
  • Conduct regular one-on-one meetings with team members
  • Support organizational strategies for customer success
  • Drive projects to timely completion

Requirements

  • 3+ years of experience in contact center or customer service
  • 1+ years in a supervisory or team lead role
  • Experience in healthcare or patient access operations
  • Strong leadership and team management skills
  • Excellent communication and collaboration abilities
  • Proficiency in technology for team processes
  • Problem-solving and decision-making skills
  • Knowledge of contact center technologies
  • Experience in developing customer service programs

Benefits

  • Competitive hourly wage
  • Work from home flexibility
  • Opportunity for professional growth
  • Supportive team environment
  • Diversity and inclusion commitment
  • Access to training and development resources
  • Employee engagement initiatives

H.H

Hummingbird Healthcare

Hummingbird Healthcare is a forward-thinking healthcare services organization dedicated to enhancing patient access to care. By partnering with healthcare systems, Hummingbird transforms the way patients engage with healthcare, allowing providers to concentrate on delivering quality care. The company leverages technology-enabled services to stabilize costs and improve patient experiences while fostering a supportive work environment that attracts and retains talent. With a focus on the synergy between people, processes, and technology, Hummingbird is committed to building a healthcare experience that benefits communities and families. The organization values diversity, inclusion, and continuous growth, aiming to create a world-class workplace that drives meaningful change in the healthcare sector.

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