Technical Account Manager II - Remote

Overview

As a Technical Account Manager at CrowdStrike, you will provide proactive technical support to Premium Support customers, ensuring their success and security through expert guidance and advocacy.

In Short

• Serve as primary technical contact for customers.
• Onboard new customers to CrowdStrike platforms.
• Conduct periodic health checks and product training.
• Advocate for customers within CrowdStrike.
• Resolve technical issues promptly and efficiently.
• Create knowledge base content for internal use.
• Identify renewal risks and collaborate on solutions.
• Support sales teams in account expansion.
• Drive timely resolution of support cases.
• Engage with customers at all organizational levels.

Requirements

• Experience with Windows Server Operating Systems.
• Knowledge of enterprise web technologies and security.
• Excellent customer service and communication skills.
• Proven problem-solving abilities.
• Fluency in English.
• 3+ years in Customer Success/Support roles.
• Deep expertise in Linux and Mac platforms is a plus.
• Experience with Python and RestAPI is advantageous.
• Collaborative attitude and commitment to customer success.
• Bachelor’s Degree in Computer Science or equivalent preferred.

Benefits

• Remote-friendly and flexible work culture.
• Competitive compensation and equity awards.
• Comprehensive wellness programs.
• Generous vacation and holiday policies.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Networks and volunteer opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ globally.