Technical Account Manager I - Tech Touch - Remote

Overview

As a Technical Account Manager I at CrowdStrike, you will serve as a technical contact for customers, ensuring their success and satisfaction with our cybersecurity solutions.

In Short

• Serve as a technical contact and augment customer support teams.
• Participate in onboarding processes and quarterly health checks.
• Engage in TAM on-call rotation to assist with customer inquiries.
• Leverage internal technical expertise to provide effective solutions.
• Manage renewal risks and collaborate with sales teams for upsells.
• Drive support cases to ensure timely resolutions.
• Share best practices and learn about new technologies within the team.
• Establish technical credibility with customers through excellent communication.
• Commit to ongoing self-education and customer success.
• Work in a remote-friendly and flexible culture.

Requirements

• Bachelor’s Degree or equivalent experience.
• Experience with Windows Operating Systems.
• Knowledge of enterprise web technologies and security infrastructures.
• Excellent customer service and communication skills.
• Proven problem-solving skills and a collaborative attitude.
• 3+ years in Customer Success/Support/Technical Account Management in SaaS is a bonus.

Benefits

• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holiday policies.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ globally.