IT Systems Technician, Federal - Remote

Overview

As an IT Systems Technician at CrowdStrike, you will play a crucial role in supporting the IT Service Desk Team, ensuring smooth operations for federal cloud environments and providing excellent technical support to internal users.

In Short

• Provide front-line technical support to CrowdStrike internal users.
• Troubleshoot hardware, software, and network issues.
• Document incidents and maintain a knowledge base.
• Install and configure computer systems and applications.
• Assist in managing user accounts and access rights.
• Participate in global IT projects and follow ITIL best practices.
• Deliver excellent customer service.
• Collaborate with team members and learn new technologies.
• Work in a dynamic and fast-paced environment.
• Maintain compliance with IT policies and security standards.

Requirements

• Excellent customer service skills.
• Ability to work independently and in a team.
• Experience with applications like Zoom, Slack, and JIRA.
• Basic knowledge of Active Directory and network protocols.
• Strong problem-solving skills.
• Familiarity with Windows and macOS operating systems.
• Good communication skills in English.
• Bachelor's degree and 2-4 years of relevant experience.
• Detail-oriented and proactive mindset.
• Ability to lift 50lbs.

Benefits

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Professional development opportunities.
• Employee Resource Groups and volunteer opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™.
• Equal opportunity employer committed to diversity.
• Support for veterans and individuals with disabilities.