Senior Software Engineer II, Backend - Live Chat - Remote

Overview

The Live Chat Team is building a first-class product that empowers support teams to support their customers quickly and easily through real-time conversations. It’s a highly scaled product supporting millions of messages with high performance and reliability. We’re looking to continue to expand this system to build out a holistic service that can support your customers beyond just chat capabilities.

In Short

• 5+ years of experience working on backend systems.
• Experience in distributed systems and service-oriented architecture.
• Understanding of performance, cost, and complexity trade-offs.
• Collaborates effectively with cross-functional teams.
• Values clean, maintainable code.
• Eager to mentor peers and influence technical direction.
• Experience or interest in AI and building AI products.

Requirements

• Strong senior engineer with experience leading small teams.
• Passion for writing and reading code.
• Encourages autonomy and psychological safety.
• Champions Diversity, Inclusion, and Belonging initiatives.
• Enjoys mentoring and coaching team members.

Benefits

• Competitive cash compensation.
• Equity plan to receive restricted stock units (RSUs).
• Flexible work environment.
• Comprehensive benefits and perks.