Senior Data Analyst - Remote

Overview

The HubSpot Customer Success Strategy and Operations team is looking for a Strategy and Operations Analyst to join our team. In this role, you will combine deep data insights with business expertise to deliver comprehensive solutions that tackle critical challenges and enhance operational efficiency and strategic outcomes.

In Short

• Provide data-driven, operational, and decision-making support to the Customer Success organization and management team.
• Support weekly, monthly, and quarterly performance analysis, forecasting, and business reviews.
• Develop operational excellence metrics and performance management processes.
• Respond to business requests, compile root cause analysis and solve common issues.
• Support cross-functional programs, processes, and systems to drive performance and productivity improvements.

Requirements

• Academic or professional experience with a heavy quantitative, analytical focus.
• Results-oriented mindset; you not only run the numbers but also embrace the responsibility of executing on your recommendations to drive cross-functional impact.
• Excellent communication and storytelling skills, with a passion for collaborating across teams (e.g., Product, Sales, CS) and translating data into insights.
• Ability to thrive in a fast-paced working environment, working autonomously to pivot quickly as business needs evolve.
• Passionate about the role of data in performing root-cause analyses and providing recommendations to solve complex problems.
• Experience using AI to elevate analytical standards and scale project execution without sacrificing rigor.
• Ability to write performant, complex SQL queries and perform analysis in code-based or notebook environments to ensure workflows are reproducible, auditable, and efficient.
• Experience building commercial models (e.g., ROI, LTV) and forecasting trends to inform near-term operational decisions.

Benefits

• Flexible working environment.
• Opportunity to work with a global team.
• Support for personal and professional development.
• Collaborative company culture.
• Access to the latest tools and technologies.