Onboarding Specialist - Italian Speaking - Remote

Overview

The Onboarding Specialist will be responsible for ensuring a smooth onboarding experience for new Italian-speaking clients at Hostaway, a SaaS startup focused on the vacation rental industry.

In Short

• Implement effective onboarding processes for new Italian-speaking customers.
• Conduct initial training sessions and product demonstrations.
• Develop customized onboarding materials in Italian and English.
• Maintain proactive communication with clients throughout the onboarding process.
• Collaborate with sales and customer success teams for continuous improvement.
• Monitor and report on onboarding effectiveness.
• Serve as the primary contact for Italian-speaking customers.

Requirements

• At least 2 years of experience in customer onboarding or success in the SaaS industry.
• Native level Italian and English; Spanish is a bonus.
• Ability to manage multiple onboarding projects with attention to detail.
• Strong interpersonal skills to create a positive first impression.
• Excellent communication and training skills in both languages.
• Adaptability to new technologies in a fast-paced environment.
• Strong problem-solving skills and critical thinking.

Benefits

• Competitive compensation based on market rates.
• 100% remote work from anywhere in your country of residence.
• Equity options in a growing company.
• Values-driven leadership.
• Professional growth and development opportunities.
• Annual paid leave aligned with country norms.
• Country-specific benefits such as health insurance.
• Diverse and dynamic team culture.