Onboarding Specialist with Italian - Remote

Overview

As an Onboarding Specialist with Italian, you will guide customers through the account setup and provide ongoing support to enhance their experience with our platform.

In Short

• Join a fast-growing company in the vacation rental industry.
• Take ownership of customer onboarding upon subscription.
• Guide customers in account and connections setup.
• Follow up regularly with customers post-setup.
• Upsell product features and plans to existing customers.
• Work within an international team of over 350 people.
• Based in sunny Barcelona, Spain.
• Support customers in Italian.
• Contribute to customer satisfaction and retention.
• Help property owners manage their rental businesses effectively.

Requirements

• Fluent in Italian and English.
• Experience in customer onboarding or support roles.
• Strong communication and interpersonal skills.
• Ability to upsell and promote product features.
• Familiarity with online rental management platforms is a plus.
• Team player with a proactive approach.
• Customer-focused mindset.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Experience in a startup environment is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and innovative company.
• Collaborate with a diverse team from various nationalities.
• Work in a vibrant office located in Barcelona.
• Professional development opportunities.
• Flexible working hours.
• Supportive work environment.
• Health and wellness programs.
• Team-building activities.
• Access to cutting-edge technology.