Onboarding Specialist with German - Remote

Overview

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer through the account and connections set-up. Post-set-up, you will also have ownership of the customer and follow up regularly to upsell product features and plans.

In Short

• Join a fast-growing company in the vacation rental industry.
• Work with an international team of over 350 people.
• Take ownership of customer onboarding and account setup.
• Guide customers through the use of the platform.
• Follow up with customers to upsell product features.
• Utilize your German language skills in customer interactions.
• Be part of a company that has raised $30M for growth.
• Contribute to the success of property owners and managers.
• Work in a vibrant location in Barcelona.
• Engage with a diverse team from over 60 nationalities.

Requirements

• Fluency in German is required.
• Experience in customer support or onboarding roles.
• Strong communication skills.
• Ability to upsell and promote product features.
• Familiarity with software platforms is a plus.
• Team player with a proactive attitude.
• Willingness to learn and adapt in a fast-paced environment.
• Customer-focused mindset.
• Experience in the vacation rental industry is a plus.
• Ability to work independently and manage time effectively.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic startup environment.
• Professional development opportunities.
• Work with a diverse and international team.
• Flexible working hours.
• Engaging company culture.
• Access to innovative software tools.
• Potential for career growth within the company.
• Work in a vibrant city like Barcelona.
• Participate in team-building activities.