Remote Otter LogoRemoteOtter

Staff Customer Support Advocate - Remote

Posted 4 weeks ago
Customer Service
Full Time
USA

Overview

As the Staff Customer Support Advocate, you will champion exceptional customer experiences while providing valuable insights that shape our support operations.

In Short

  • Provide expert frontline customer support, handling complex cases.
  • Investigate and troubleshoot challenging user issues.
  • Answer questions via live chat, email, and Zoom calls.
  • Lead strategic projects that drive significant organizational impact.
  • Work alongside a Customer Support Advocate.
  • Serve as a Product Expert, providing insights to Product Managers.
  • Create comprehensive educational content for customers and internally.
  • Support customers across North American time zones.
  • Work Sunday through Thursday.

Requirements

  • Advanced technical knowledge for troubleshooting.
  • Experience in customer support roles.
  • Strong communication skills.
  • Ability to lead projects and collaborate with teams.
  • Familiarity with creating educational content.

Benefits

  • Remote-only and fully distributed work environment.
  • Diverse team culture.
  • Opportunity to shape customer support operations.
  • Engagement in meaningful projects that impact the organization.
Hospitable logo

Hospitable

Hospitable is a remote-only and fully distributed company that specializes in building innovative software solutions for Airbnb hosts, enabling them to manage their rentals autonomously. The company prides itself on its bold approach to tackling significant challenges and values diversity within its team, seeking candidates from various backgrounds. With a strong focus on customer satisfaction, evidenced by an impressive average CSAT of 87%, Hospitable is dedicated to delivering exceptional user experiences and continuously improving its processes. The company fosters a collaborative environment where team members are empowered to grow and excel in their roles.

Share This Job!

Save This Job!

Similar Jobs:

Hospitable.com logo

Staff Customer Support Advocate - Remote

Hospitable.com

23 weeks ago

Join our remote team as a Staff Customer Support Advocate, championing exceptional customer experiences.

USA
Full-time
Customer Service

N.F

Customer Support Advocate - Remote

NLE003 FieldRoutes

1 week ago

Join ServiceTitan as a Customer Support Advocate to help small business owners manage their accounting workflows and maximize profitability.

Canada
Full-time
Customer Service
$19.35 CAD - $26.25 CAD/hour
Taskrabbit logo

Customer Support Advocate - Remote

Taskrabbit

6 weeks ago

Join Taskrabbit as a Customer Support Advocate, providing exceptional service to users in a remote-first environment.

USA
Full-time
Customer Service
$17.50/hour
Brightwheel logo

Customer Support Advocate - Remote

Brightwheel

25 weeks ago

Join Brightwheel as a Customer Support Advocate to assist educators and parents while working in a fully remote environment.

USA
Full-time
Customer Service
Canary Technologies logo

Customer Support Advocate - Remote

Canary Technologies

27 weeks ago

Join Canary Technologies as a Customer Support Advocate to provide exceptional support and solutions to customers.

Germany
Full-time
Customer Service