Remote Otter LogoRemoteOtter

Customer Support Advocate - Remote

Posted 2 weeks ago
Customer Service
Full Time
USA

Overview

As a Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience.

In Short

  • Investigate and troubleshoot complex technical issues for our customers.
  • Onboard customers and answer questions on our product via live chat, email, and Zoom calls.
  • Create bug reports to escalate to engineering.
  • Create educational content (product tours, videos, documentation, FAQ).
  • Act as a
Hospitable logo

Hospitable

Hospitable is a remote-only and fully distributed company that specializes in building innovative software solutions for Airbnb hosts, enabling them to manage their rentals autonomously. The company prides itself on its bold approach to tackling significant challenges and values diversity within its team, seeking candidates from various backgrounds. With a strong focus on customer satisfaction, evidenced by an impressive average CSAT of 87%, Hospitable is dedicated to delivering exceptional user experiences and continuously improving its processes. The company fosters a collaborative environment where team members are empowered to grow and excel in their roles.

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