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Staff Customer Support Advocate - Remote

Posted 14 hours ago
Customer Service
Full Time
USA

Overview

As the Staff Customer Support Advocate, you will champion exceptional customer experiences while providing valuable insights that shape our support operations.

In Short

  • Provide expert frontline customer support, handling complex cases.
  • Investigate and troubleshoot challenging user issues.
  • Support customers via email, live chat, and Zoom calls.
  • Lead strategic projects that drive significant organizational impact.
  • Create comprehensive educational content for customers and internally.
  • Work alongside a Customer Support Advocate.
  • Serve as a Product Expert, providing insights to stakeholders.
  • Schedule includes servicing customers across North American time zones.

Requirements

  • Exceptional customer service skills.
  • Advanced technical knowledge for troubleshooting.
  • Experience in handling complex customer cases.
  • Ability to create educational content.
  • Strong communication skills.

Benefits

  • Fully remote work environment.
  • Diverse and inclusive company culture.
  • Opportunity to work on impactful projects.
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Hospitable

Hospitable is a remote-only and fully distributed company that specializes in building innovative software solutions for Airbnb hosts, enabling them to manage their rentals autonomously. The company prides itself on its bold approach to tackling significant challenges and values diversity within its team, seeking candidates from various backgrounds. With a strong focus on customer satisfaction, evidenced by an impressive average CSAT of 87%, Hospitable is dedicated to delivering exceptional user experiences and continuously improving its processes. The company fosters a collaborative environment where team members are empowered to grow and excel in their roles.

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