Staff Customer Support Advocate - Remote

Overview

As the Staff Customer Support Advocate, you will champion exceptional customer experiences while providing valuable insights that shape our support operations.

In Short

• Provide expert frontline customer support, handling complex cases.
• Investigate and troubleshoot challenging user issues.
• Answer questions throughout the entire user journey via live chat, email, and Zoom calls.
• Lead strategic projects that drive significant organizational impact.
• Create comprehensive educational content for customers and internally.
• Work alongside other Customer Support Advocates.
• Serve as a Product Expert, providing insights to Product Managers.
• Support customers via email, live chat, and troubleshooting calls.
• Work primarily during North American time zones.
• Report Sunday through Thursday.

Requirements

• Advanced technical knowledge for troubleshooting.
• Experience in customer service excellence.
• Ability to create educational content.
• Strong communication skills for customer interactions.
• Project management skills to lead initiatives.

Benefits

• Work in a remote-only and fully distributed company.
• Diverse team culture.
• Opportunity to impact customer experience significantly.