Remote Otter LogoRemoteOtter

Staff Customer Support Advocate - Remote

Posted 2 weeks ago
Customer Service
Full Time
USA

Overview

As the Staff Customer Support Advocate, you will champion exceptional customer experiences while providing valuable insights that shape our support operations.

In Short

  • Provide expert frontline customer support, handling complex cases and serving as an example of customer service excellence.
  • Investigate and troubleshoot challenging user issues with advanced technical knowledge.
  • Answer questions throughout the entire user journey via live chat, email, and Zoom calls.
  • Lead strategic projects that drive significant organizational impact.
  • Work alongside one of our awesome Customer Support Advocates.
  • Serve as a Product Expert, providing insights and advice to Product Managers and other stakeholders.
  • Create comprehensive educational content for customers and internally.

Requirements

  • Experience in customer support roles.
  • Strong technical troubleshooting skills.
  • Excellent communication skills, both written and verbal.
  • Ability to work effectively in a remote team environment.
  • Experience with creating educational materials.

Benefits

  • Fully remote work environment.
  • Diverse team culture.
  • Opportunities for professional growth and development.
Hospitable.com logo

Hospitable.com

Hospitable.com is a forward-thinking software company dedicated to enhancing the Airbnb experience for hosts and guests alike. With a focus on creating state-of-the-art products and user experiences, the company empowers short-term rental operators by integrating innovative features such as smart device management and dynamic pricing. Hospitable.com values exceptional talent from diverse backgrounds and fosters a culture of boldness and collaboration, encouraging team members to take on significant challenges and contribute to the evolution of their product. As a fully-distributed team, they prioritize high-velocity shipping of features that solve real problems, ensuring a seamless experience for their users.

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