Client Manager - Remote

Overview

Honor is seeking a Client Manager to create a seamless and high-quality experience for clients in coordination with partner agencies, focusing on exceptional service and relationship management.

In Short

• Manage partner relationships and understand client needs.
• Provide exceptional service to clients and caregivers.
• Coordinate with internal teams for a seamless experience.
• Work autonomously with a panel of clients.
• Build relationships with clients and Care Professionals.
• Handle escalations and challenging care situations.
• Prioritize tasks effectively in a fast-paced environment.
• Communicate effectively with clients and partners.
• Demonstrate a strong commitment to quality care.
• Flexibility to respond to client needs outside of regular hours.

Requirements

• 3+ years in client or patient management or customer service.
• Strong sense of ownership and attention to detail.
• Ability to work autonomously and prioritize tasks.
• Excellent communication and listening skills.
• Positive attitude and creative problem-solving skills.
• Experience in a fast-paced environment.
• Flexibility for occasional evening or weekend work.

Benefits

• Equity and 401K with up to a 4% match.
• Medical, dental, and vision coverage.
• Short and long-term disability insurance.
• Generous time off program.
• Mental health benefits and wellness programs.
• Discount programs for employees.