Client Manager - Remote

Overview

Symplicity is looking for a Client Manager to join our team! Symplicity's Client Manager (SCM) Team members are responsible for communicating with clients, ensuring happiness with our services, and building a relationship with individuals to better meet their needs from lead acquisition, to system support.

In Short

• Responsible for client communication and relationship building.
• Ensure client satisfaction with services.
• Lead streamlined service to assigned schools/clients.
• Increase adoption of the product.
• Develop client goals within the system.
• Create and maintain systems knowledge on Symplicity’s products.
• Act as product manager for client interactions.
• Provide individualized support and training.
• Focus on process improvement.

Requirements

• Experience in client management or similar roles.
• Strong communication skills.
• Ability to build and maintain relationships.
• Knowledge of product management principles.
• Experience in training and support.
• Problem-solving skills.

Benefits

• Opportunity to work with a dynamic team.
• Professional development opportunities.
• Supportive work environment.