Client Manager - UK - Remote

Overview

Symplicity is looking for a Client Manager to join our team! The Client Manager will be responsible for communicating with clients, ensuring satisfaction with our services, and building relationships to better meet their needs.

In Short

• Advance a trusted advisor relationship with clients.
• Identify upsell and cross-sell opportunities.
• Develop client case studies and success stories.
• Lead efforts to identify and turn around at-risk clients.
• Encourage customer feedback through various channels.
• Assist clients with billing issues and new sales quotes.
• Support the implementation of new systems.
• Establish critical goals with clients.
• Engage in day-to-day communications with clients.

Requirements

• Bachelor’s degree.
• Detail-oriented with problem-solving skills.
• Strong verbal and written communication skills.
• Interest in the Higher Education space.
• Outgoing and friendly personality.
• Self-motivated and takes personal initiative.
• Team player and flexible.
• Adheres to ethical business standards.

Benefits

• Opportunity to work with a dynamic team.
• Engagement in the higher education sector.
• Professional development opportunities.
• Supportive work environment.
• Flexible working arrangements.