Care Pro Relationship Manager - Remote

Overview

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.

In Short

• Develop and execute staffing strategies for Care Pros.
• Build trusted relationships with Care Pros.
• Ensure exceptional service and support for Care Pros.
• Coordinate closely with Client Managers.
• Partner across the organization for seamless experiences.
• 3+ years of experience in client or patient management.
• Strong focus on high-quality care experiences.
• Exceptional communication and interpersonal skills.
• Comfort with technology and scheduling systems.
• Adaptable and resilient in a dynamic environment.

Requirements

• 3+ years of experience in a complex client, patient management, or high-volume customer service role; staffing experience strongly preferred.
• Proven commitment to exceptional service and sensitivity to client and caregiver needs.
• Background in operations or healthcare/home care environments preferred.
• Exceptional relationship management, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus.
• Excellent organizational skills.
• Collaborative team player with experience partnering cross-functionally.

Benefits

• Annual base salary of $64,000-$69,000.
• Equity and 401K with up to a 4% match.
• Medical, dental and vision coverage including a zero cost plan for employees.
• Short Term Disability, Long Term Disability and Life Insurance fully employer paid.
• Generous time off program.
• Employee Assistance Program.