Property Manager - Airbnb & Client Experience - Remote

Overview

We are looking for a proactive, professional, and customer-focused Property Manager with experience managing short-term rental properties (especially via Airbnb) and handling high-touch customer service operations.

In Short

• Manage day-to-day operations of short-term rental properties (primarily on Airbnb).
• Communicate with guests and property owners, responding quickly and effectively to inquiries, concerns, and issues.
• Coordinate with vendors, maintenance teams, and cleaners to resolve property-related problems quickly.
• Ensure a smooth guest experience from booking to check-out, including issue resolution and review management.
• Monitor guest satisfaction and maintain a strong reputation across platforms (e.g., Airbnb reviews).
• Maintain accurate records of bookings, maintenance tasks, guest issues, and communication logs.
• Handle urgent issues or on-call responsibilities during evenings or weekends, as needed.
• Identify and implement opportunities to improve the customer experience and operational efficiency.
• Conduct property inspections (virtually or via local contacts) to ensure standards are maintained.

Requirements

• Experience in property management, particularly with short-term rentals.
• Strong customer service skills.
• Ability to work under pressure and solve problems effectively.
• Excellent communication skills.
• Familiarity with Airbnb and other rental platforms.
• Proficiency in record-keeping and operational management.
• Availability to work Pacific Time hours.

Benefits

• Competitive salary.
• Flexible work environment.
• Opportunity for professional growth.
• Supportive team culture.