Remote Otter LogoRemoteOtter

Help Desk Support Agent - Remote

Posted 2 days ago
Customer Service
Full Time
Worldwide
1200 - 1500 USD/month

Overview

The Help Desk Support Agent role involves providing remote support to clients, ensuring swift resolution of issues, and managing multiple tickets effectively.

In Short

  • Job Title: Help Desk Support Agent
  • Job Type: Full-Time Contractor
  • Workplace: Remote
  • Schedule: Pacific time zone, 9 AM - 6 PM PST, Monday- Friday
  • Compensation: USD $1,200 - $1,500 (DOE)
  • Manage 15-20 tickets per shift
  • Troubleshoot various IT issues
  • Collaborate with senior engineers
  • Long-term engagement with fixed hours
  • Opportunity for career advancement

Requirements

  • Experience in help desk or technical support
  • Knowledge of Microsoft 365 and Google Workspace
  • Familiarity with Windows servers and network troubleshooting
  • Strong communication skills
  • Ability to document incidents accurately
  • Customer service orientation
  • Ability to work independently
  • Problem-solving skills
  • Detail-oriented
  • Experience with monitoring tools

Benefits

  • Remote work flexibility
  • Competitive salary
  • Career growth opportunities
  • Supportive team environment
  • Access to training and development
  • Work-life balance
  • Engagement with a reputable company
  • Long-term job security
  • Opportunity to work with advanced technologies
  • Empowered to solve technical challenges
HireHawk logo

HireHawk

HireHawk is a dynamic and fast-growing company that specializes in providing innovative solutions in the financial sector. With a focus on maintaining financial stability and compliance, HireHawk values the expertise of its team members in managing financial records and transactions. The company operates remotely, welcoming candidates from Latin America who possess excellent English proficiency, and fosters a collaborative environment that encourages professional growth.

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