Help Desk Support Agent - Remote

Overview

The Help Desk Support Agent role involves providing remote support to clients, ensuring swift resolution of issues, and managing multiple tickets effectively.

In Short

• Job Title: Help Desk Support Agent
• Job Type: Full-Time Contractor
• Workplace: Remote
• Schedule: Pacific time zone, 9 AM - 6 PM PST, Monday- Friday
• Compensation: USD $1,200 - $1,500 (DOE)
• Manage 15-20 tickets per shift
• Troubleshoot various IT issues
• Collaborate with senior engineers
• Long-term engagement with fixed hours
• Opportunity for career advancement

Requirements

• Experience in help desk or technical support
• Knowledge of Microsoft 365 and Google Workspace
• Familiarity with Windows servers and network troubleshooting
• Strong communication skills
• Ability to document incidents accurately
• Customer service orientation
• Ability to work independently
• Problem-solving skills
• Detail-oriented
• Experience with monitoring tools

Benefits

• Remote work flexibility
• Competitive salary
• Career growth opportunities
• Supportive team environment
• Access to training and development
• Work-life balance
• Engagement with a reputable company
• Long-term job security
• Opportunity to work with advanced technologies
• Empowered to solve technical challenges