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Help Desk Support Agent - Remote

Posted 30 weeks ago
Customer Service
Full Time
Worldwide
1200 - 1500 USD/month

Overview

The Help Desk Support Agent role involves providing remote support to clients, ensuring swift resolution of issues, and managing multiple tickets effectively.

In Short

  • Job Title: Help Desk Support Agent
  • Job Type: Full-Time Contractor
  • Workplace: Remote
  • Schedule: Pacific time zone, 9 AM - 6 PM PST, Monday- Friday
  • Compensation: USD $1,200 - $1,500 (DOE)
  • Manage 15-20 tickets per shift
  • Troubleshoot various IT issues
  • Collaborate with senior engineers
  • Long-term engagement with fixed hours
  • Opportunity for career advancement

Requirements

  • Experience in help desk or technical support
  • Knowledge of Microsoft 365 and Google Workspace
  • Familiarity with Windows servers and network troubleshooting
  • Strong communication skills
  • Ability to document incidents accurately
  • Customer service orientation
  • Ability to work independently
  • Problem-solving skills
  • Detail-oriented
  • Experience with monitoring tools

Benefits

  • Remote work flexibility
  • Competitive salary
  • Career growth opportunities
  • Supportive team environment
  • Access to training and development
  • Work-life balance
  • Engagement with a reputable company
  • Long-term job security
  • Opportunity to work with advanced technologies
  • Empowered to solve technical challenges
HireHawk logo

HireHawk

HireHawk is a recruitment firm dedicated to connecting top global talent with high-performing U.S. companies, specializing in the placement of exceptional professionals in the e-commerce sector. With a focus on expertise, ownership, and a results-driven mindset, HireHawk aims to support clients by providing reliable, remote-ready talent while facilitating career growth for candidates in fast-paced, high-impact environments. The company emphasizes a thorough understanding of the e-commerce ecosystem and is committed to managing the full recruitment lifecycle to ensure successful hires that align with business needs.

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