Social Media Customer Support - Remote

Posted 33 weeks ago

Customer Service

Full Time

Mexico

Overview

As a Social Media Customer Support Specialist, you will provide exceptional service to e-commerce customers through various social media platforms, ensuring a seamless and positive customer experience.

In Short

Respond to customer inquiries across social media channels.
Ensure rapid response times for customer interactions.
Engage proactively with customers in comments and DMs.
Escalate sensitive interactions appropriately.
Monitor and route internal customer support issues.
Suggest product solutions and replacements.
Analyze social feedback trends for insights.
Support other platforms during low-volume periods.

Requirements

Experience in customer support or related field.
Strong communication skills.
Familiarity with social media platforms.
Ability to work during specified hours aligned with Los Angeles time.
Problem-solving skills and a customer-first mindset.

Benefits

Work remotely from anywhere in LatAm.
Join an award-winning beauty brand.
Opportunity to engage with a vibrant community.
Flexible working hours.

HireHawk

HireHawk is a recruitment firm dedicated to connecting top global talent with high-performing U.S. companies, specializing in the placement of exceptional professionals in the e-commerce sector. With a focus on expertise, ownership, and a results-driven mindset, HireHawk aims to support clients by providing reliable, remote-ready talent while facilitating career growth for candidates in fast-paced, high-impact environments. The company emphasizes a thorough understanding of the e-commerce ecosystem and is committed to managing the full recruitment lifecycle to ensure successful hires that align with business needs.

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