Social Media Customer Support - Remote

Overview

As a Social Media Customer Support Specialist, you will provide exceptional service to e-commerce customers through various social media platforms, ensuring a seamless and positive customer experience.

In Short

• Respond to customer inquiries across social media channels.
• Ensure rapid response times for customer interactions.
• Engage proactively with customers in comments and DMs.
• Escalate sensitive interactions appropriately.
• Monitor and route internal customer support issues.
• Suggest product solutions and replacements.
• Analyze social feedback trends for insights.
• Support other platforms during low-volume periods.

Requirements

• Experience in customer support or related field.
• Strong communication skills.
• Familiarity with social media platforms.
• Ability to work during specified hours aligned with Los Angeles time.
• Problem-solving skills and a customer-first mindset.

Benefits

• Work remotely from anywhere in LatAm.
• Join an award-winning beauty brand.
• Opportunity to engage with a vibrant community.
• Flexible working hours.