Fraud Specialist - Remote

Overview

We’re looking for a detail-oriented Fraud Specialist to help ensure the integrity of our platform. In this role, you’ll review and analyze call recordings to identify fraudulent activity—such as fake or manipulated conversations—and safeguard the accuracy and trustworthiness of the data we provide.

In Short

• Listen to call recordings to determine whether they are genuine conversations or fraudulent submissions.
• Flag suspicious recordings (e.g., silence, background noise only, or replayed recordings).
• Document findings clearly and accurately for internal tracking.
• Maintain high accuracy standards while reviewing large volumes of calls.
• Identify emerging patterns of fraud and suggest preventative measures.
• Collaborate with internal teams to improve fraud detection systems and processes.
• Provide feedback on tools, workflows, and processes to enhance efficiency.
• Work closely with product and operations teams to escalate high-priority issues.
• Stay up to date on fraud trends and contribute to refining fraud prevention strategies.
• 2–3+ years of experience in fraud detection, quality assurance, trust & safety, or a related role (preferred, but not required).

Requirements

• Strong attention to detail and ability to focus on repetitive tasks with accuracy.
• Excellent listening skills and ability to distinguish real from manipulated conversations.
• Clear and concise written communication skills for documentation and reporting.
• Reliable, organized, and able to manage time effectively in a remote setting.
• Prior experience in fraud analysis, trust & safety, or call center QA (bonus).
• Familiarity with AI, data labeling, or annotation workflows (bonus).
• Strong problem-solving mindset with the ability to identify patterns and anomalies (bonus).

Benefits

• Paid in USD (bi-monthly payouts: 15th & 30th)
• Up to 14 days of Paid Time Off annually (starting Day 1)
• Observance of Holidays (based on your location)
• 100% remote – work from anywhere
• Contribute directly to protecting user trust and data integrity
• Be part of a fast-growing company innovating at the intersection of AI and consumer tech