AI Builder & Customer Success Engineer - Remote

Overview

We are looking for an AI Builder & Customer Success Engineer who can bridge technical execution with client-facing support. This role blends AI systems building, workflow automation, and hands-on customer enablement. You will design and deploy AI-powered solutions, implement integrations, and guide customers through onboarding and long-term adoption.

In Short

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Up to 14 days of Paid Time Off annually (starting Day 1)
• Observance of Holidays based on your location
• 100% remote setup with flexibility to work where you perform best
• Opportunity to work on meaningful, international AI projects
• Fast-moving environment where you will contribute directly to product and customer outcomes

Requirements

• 3 to 5+ years of experience in Customer Success, Technical Implementation, or Client Onboarding within SaaS or AI-related environments
• Strong working knowledge of Make, Zapier, or other low-code automation platforms
• Comfortable working with APIs, webhooks, and connecting multiple external systems
• Hands-on experience building AI workflows, LLM integrations, or AI agents for chat or voice
• Strong understanding of workflow logic, system architecture, and automation design
• Proficient in JavaScript for custom steps inside automation tools
• Excellent communication skills with a clear and structured approach
• Strong project management capability, able to run multiple onboarding tracks in parallel
• Proactive, resourceful, and confident navigating fast-paced and ambiguous environments

Benefits

• Experience with AI voice tools such as Vapi, ElevenLabs, Twilio, Decagon, or Aircall
• Background integrating HubSpot, Salesforce, Attio, or other CRM systems
• Familiarity with Airtable, Google Sheets, Notion, or internal database automations
• Ability to create training videos, process documentation, or workflow diagrams
• Experience working in startup or early-stage environments