Operations Manager, Provider Engagement, Telehealth - Remote

Overview

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery.

In Short

• Seeking a strategic and execution-driven Operations Manager for the Telehealth Operations team.
• Focus on driving performance, engagement, retention, and satisfaction for Care Teams.
• Design and operationalize programs to improve Care Team member experience.
• Collaborate cross-functionally with various teams including Recruiting and Customer Support.
• Leverage data tools like SQL and Looker to inform strategies.
• Own long-term engagement strategy for Care Team members.
• Develop frameworks and dashboards to track provider performance.
• Champion a patient and provider-first mindset across the team.
• 8+ years of experience in strategy, operations, or analytics required.
• Strong analytical skills and experience with clinical or specialized workforces is a plus.

Requirements

• 8+ years of experience in strategy, operations, or analytics.
• Strong analytical skills, comfortable in SQL and Looker.
• Ability to drive complex, cross-functional initiatives.
• Clear communicator able to distill complex data.
• Experience with clinical or customer support workforces is a plus.

Benefits

• Competitive salary & equity compensation.
• Unlimited PTO, company holidays, and quarterly mental health days.
• Comprehensive health benefits including medical, dental & vision.
• Employee Stock Purchase Program (ESPP).
• 401k benefits with employer matching contribution.
• Offsite team retreats.