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Player Engagement - Operations Manager - Remote

Posted 16 weeks ago
Project Management
Full Time
Philippines

Overview

As the Operations Manager, you'll lead multiple projects towards success, driving operational profitability and ensuring timely and accurate billing for all projects.

In Short

  • Lead and manage projects ensuring client expectations are met.
  • Collaborate with Business Development to assess new project scope.
  • Maintain performance records and provide mentorship.
  • Implement quality control procedures across projects.
  • Ensure project financial success with accurate reporting.

Requirements

  • Minimum 2 years of experience in Project Management or Client support management.
  • Strong client relationship management and negotiation skills.
  • Excellent verbal and written communication skills in English.
  • Experience with customer support tools like Zendesk or Helpshift.

Benefits

  • Paid Time Offs
  • Non-taxable Allowances
  • HMO and Life Insurance
  • Annual Wellness Subsidy
  • Annual Corporate Bonus
Keywords Studios logo

Keywords Studios

Keywords Studios, established in 1998 and publicly listed in 2013, is the world's leading provider of technical and creative services to the global video games market. With over 12,000 employees across 70+ studios in 26 countries, the company specializes in graphic art asset production, game development, audio, testing, localization, and customer support services for major video game developers and publishers. Keywords Studios is known for its commitment to diversity, a people-first culture, and a flexible working environment that empowers employees to excel. The company has a strong track record of growth, having successfully integrated over 50 acquisitions since 2014, and is dedicated to sustainability and community engagement.

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