Customer Success Manager - Remote

Overview

Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We are looking for an experienced Customer Success Manager to join our Post-Sales team, ensuring customer satisfaction, retention, and ongoing success.

In Short

• Join Highspot's Post-Sales team as a Customer Success Manager.
• Build strong relationships with customers to understand their needs.
• Drive product adoption and ensure customer satisfaction.
• Foster advocacy across various organizational levels.
• Identify account risks and collaborate with internal teams.
• Deliver customer-facing milestones like Value Plans and Reviews.
• Partner with Account Management for renewals and expansions.
• Help influential companies solve their toughest problems.
• Thrive in a collaborative environment.
• Passionate about enablement and its transformative power.

Requirements

• Experience in Customer Success or related field.
• Strong communication and relationship-building skills.
• Ability to understand customer needs and drive engagement.
• Proven track record of driving customer value.
• Experience in sales enablement is a plus.
• Ability to collaborate with cross-functional teams.
• Strong problem-solving skills.
• Familiarity with customer success metrics.
• Ability to manage multiple accounts effectively.
• Passion for customer satisfaction and retention.

Benefits

• Equitable workspaces and a culture of belonging.
• Opportunity to work with influential companies.
• Collaborative team environment.
• Focus on employee empowerment and growth.
• Potential for career advancement.
• Comprehensive benefits package.
• Supportive company values and mission.
• Access to training and development resources.
• Flexible work arrangements.
• Engaging company culture.