Senior IT Infrastructure Representative - Remote

Overview

This position leads the technical support for complex IT infrastructure, ensuring timely resolution of issues and maintaining high customer satisfaction.

In Short

• Lead technical support for IT infrastructure.
• Handle complex incident management and documentation.
• Ensure compliance with standards and procedures.
• Mentor less experienced team members.
• Monitor and escalate issues based on severity.
• Maintain troubleshooting tracking logs.
• Provide feedback for problem identification.
• Verify customer satisfaction and closure.
• Perform complex call documentation.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent.
• 3 - 5 years of experience in Information Technology.
• No specific licenses or certifications required.
• Ability to handle complex IT issues.
• Strong documentation skills.
• Excellent communication skills.
• Ability to mentor others.
• Compliance with ethical and legal standards.
• Ability to work in a team environment.
• Willingness to travel occasionally.

Benefits

• Competitive salary.
• Health insurance options.
• Retirement plans.
• Opportunities for professional development.
• Supportive work environment.
• Flexible working conditions.
• Employee assistance programs.
• Paid time off.
• Work-life balance initiatives.
• Access to health-related services.