Customer Support Concierge - Remote

Overview

The Customer Support Concierge at HighLevel is responsible for providing excellent customer service by greeting customers, answering calls, and facilitating connections with team members in a high-performance environment.

In Short

• Greet customers and route them to team members.
• Answer video calls and chats.
• Work with managers to connect customers on Zoom.
• Create best practices for waiting room etiquette.
• Educate customers on chat/Zoom support functions.
• Provide feedback to improve customer experience.
• Connect Senior Specialists with scheduled customers.
• Facilitate urgent escalations.
• Perform other duties as needed.

Requirements

• High school diploma or GED required.
• Prior experience in a relevant role preferred.
• Knowledge of online calendars and scheduling preferred.
• Excellent communication skills.
• Strong organization and time management skills.
• Patience and listening skills.
• Interpersonal skills for customer interaction.
• Ability to work from home with a reliable internet connection.
• Flexible schedule availability.
• Knowledge of HighLevel products preferred.

Benefits

• Work in a fast-growing SaaS company.
• Strong company culture and work-life balance.
• Remote work opportunity.
• Inclusive hiring practices.
• Opportunity to learn and grow within the company.