Customer Support Concierge - Remote

Overview

TaskHuman is organizing the world’s human expertise, making coaching in 1000+ skills instantly accessible to you in a multitude of forms. Whether you connect live with a specialist on a 1:1 video call, message directly in-app, join a group session, or learn via coach-generated content, our value of human connection is the foundation of every interaction at TaskHuman.

In Short

• Be the first point of contact for TaskHuman users.
• Help users with account setup and connecting with coaches.
• Respond to inbound messages via various channels.
• Use customer support tools to manage tickets.
• Guide users to effective resolutions.
• Conduct technical troubleshooting for users.
• Maintain a library of FAQs and troubleshooting guides.
• Identify patterns in tickets for product enhancements.
• Research best practices for customer experience.
• Work in a fully remote, flexible environment.

Requirements

• Bilingual proficiency in English & Spanish.
• 2+ years of customer support experience.
• Strong technical acumen for troubleshooting.
• Excellent verbal and written communication skills.
• Attention to detail and strong organizational skills.
• Self-starter who thrives in a remote environment.
• Problem-solving mindset.
• Positive attitude in customer interactions.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced startup environment.
• Fully remote, flexible working arrangements.
• Complimentary access to the TaskHuman platform.
• Professional development opportunities.
• Inclusive, collaborative team culture.