Product Operations & Customer Support Specialist - Remote

Overview

The Product Operations & Customer Support Specialist will support the operational tasks that keep the product running smoothly while also providing direct support to customers to ensure their satisfaction.

In Short

• Support client launches and ensure all materials are ready.
• Collaborate with cross-functional teams for efficient operations.
• Manage and organize projects across teams.
• Upload content in platforms like Admin Tool and WordPress.
• Assist with customer inquiries and troubleshoot issues.
• Document and track customer trends for product improvements.
• Maintain organization and documentation within the team.
• Support international rollouts and translated content needs.
• Work independently and in a virtual team environment.
• Engage with the mission of TaskHuman.

Requirements

• Bilingual in English and Arabic.
• Bachelor's degree or advanced degrees are desirable.
• Ability to work US hours as needed.
• 2+ years of experience in administrative or customer support roles.
• Experience with project management and CRM tools.
• Strong organizational and project management skills.
• Excellent communication skills.
• Ability to problem solve and manage multiple deadlines.
• Interest in the mission of TaskHuman.

Benefits

• Equal employment opportunities.
• Supportive work environment.
• Opportunity to engage in meaningful work.