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Customer Support Operations Specialist - Remote

Posted 1 week ago
Customer Service
Full Time
IL

Overview

Infinidat is seeking a dedicated Customer Support Operations Specialist to join our team, focusing on providing exceptional support to our enterprise customers.

In Short

  • Manage on-site customer activities logistically and operationally.
  • Engage with various teams including Tier-3 Support and Global Operations.
  • Provide assistance for incoming phone calls and email queries.
  • Maintain and improve internal knowledge base and workflows.
  • Availability for 5 shifts a week, including nights and weekends.
  • Client-oriented and a team player.
  • Fast learner, independent, and detail-oriented.
  • Technology-oriented with analytical thinking.
  • Fluent in English, both written and verbal.
  • Experience in hardware/software support is an advantage.

Requirements

  • Client-oriented mindset.
  • Team player with great communication skills.
  • Fast learner with attention to detail.
  • Technology-oriented with problem-solving capabilities.
  • Fluent in English.
  • Experience in similar roles is a plus.

Benefits

  • Opportunity to work with leading enterprise storage solutions.
  • Join a well-established team with growth opportunities.
  • Be part of a company recognized for its innovation and excellence.
INFINIDAT logo

INFINIDAT

Infinidat is a leading provider of enterprise-class storage solutions, dedicated to helping enterprises and service providers leverage their data for a competitive advantage at scale. The company offers a software-focused architecture that ensures sub-millisecond latency, full availability, and scalability, all while maintaining a significantly lower total cost of ownership compared to other storage technologies. Infinidat's enterprise storage portfolio includes solutions for primary storage, next-generation data protection, disaster recovery, business continuity, and cyber resilience. With its innovative InfuzeOS, Infinidat provides a unique software-defined storage architecture that spans all platforms. The company has received numerous accolades, including 24 awards in the first half of 2024 and recognition as a six-time winner of the Gartner® Peer Insights™ Voice of the Customer Award for Primary Storage.

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