Customer Service Concierge - Remote

Overview

Skylight is on a mission to build the OS of the family, creating consumer products that enhance family life. We are seeking an experienced customer service professional to support our Skylight Calendar product during a period of significant growth.

In Short

• Provide personalized customer service for Skylight Calendar customers.
• Engage with customers through phone, video, and email communications.
• Handle escalated customer inquiries and complex hardware/software issues.
• Support virtual masterclasses and monitor social media engagement.
• Report on customer ticket trends to leadership.
• Innovate and improve customer experience through feedback.
• Collaborate with Customer Service Team Leads and other departments.
• Work with Product Managers to provide customer insights for product development.

Requirements

• Empathetic and caring customer service professional.
• Strong communication skills across various channels.
• Able to adapt and work autonomously in a startup environment.
• Passionate about technology and fast-paced environments.
• Excellent organizational skills and ability to prioritize tasks.
• Skilled in identifying customer feedback trends.
• Strong written and verbal communication abilities.

Benefits

• Opportunity to shape exceptional customer service experiences.
• Work in a supportive and collaborative team environment.
• Engagement in innovative customer service practices.
• Contribute to product development based on customer insights.