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Freelance Customer Service Partner - Remote

Posted 2 days ago
Customer Service
Freelance
EU

Overview

We are looking for reliable and motivated freelancers to support a large mobile project in prepaid customer service. This position is 100% remote within the EU (excluding Germany).

In Short

  • Friendly and solution-oriented handling of inbound calls regarding prepaid and tariff topics.
  • Structured processes and clear guidelines in a professional project environment.
  • Flexible working hours suitable for freelancers.
  • Fair compensation based on hourly or productive minute rates.
  • Training starts in February or March 2026.

Requirements

  • Self-employment registration in an EU country (mandatory).
  • Valid VAT ID to issue proper invoices.
  • Residence in an EU member state (excluding Germany).
  • Ability to issue monthly invoices.
  • Compliance with data protection and confidentiality requirements.
  • German language skills at C1 level or higher.
  • Experience in telephone customer service is a plus.
  • Reliable communication and high service orientation.
  • Strong self-organization and process discipline.
  • Stable internet connection (minimum 50 Mbit/s) and a quiet home office.

Benefits

  • Long-term project with high planning security.
  • Fair compensation based on hours or productivity.
  • Modern tools and clear professional processes.
  • Close support from an experienced team.
  • Flexibility in capacity planning, ideal for freelancers.

Translated from German

H.C.H

hey contact heroes

hey contact heroes GmbH is a forward-thinking company specializing in innovative customer service solutions. With a team of over 500 agents operating in 17 countries around the clock, the company is dedicated to enhancing customer experiences through teamwork, creativity, and continuous development. They are committed to shaping the future of customer service and are currently seeking talented freelancers from the EU to support their inbound customer service operations for a telecommunications client. hey contact heroes GmbH offers a dynamic work environment, exciting projects, and opportunities for personal and professional growth.

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