Freelance Customer Service Partner - Remote

Overview

We are looking for reliable and motivated freelancers to support a large mobile project in prepaid customer service. This position is 100% remote within the EU (excluding Germany).

In Short

• Friendly and solution-oriented handling of inbound calls regarding prepaid and tariff topics.
• Structured processes and clear guidelines in a professional project environment.
• Flexible working hours suitable for freelancers.
• Fair compensation based on hourly or productive minute rates.
• Training starts in February or March 2026.

Requirements

• Self-employment registration in an EU country (mandatory).
• Valid VAT ID to issue proper invoices.
• Residence in an EU member state (excluding Germany).
• Ability to issue monthly invoices.
• Compliance with data protection and confidentiality requirements.
• German language skills at C1 level or higher.
• Experience in telephone customer service is a plus.
• Reliable communication and high service orientation.
• Strong self-organization and process discipline.
• Stable internet connection (minimum 50 Mbit/s) and a quiet home office.

Benefits

• Long-term project with high planning security.
• Fair compensation based on hours or productivity.
• Modern tools and clear professional processes.
• Close support from an experienced team.
• Flexibility in capacity planning, ideal for freelancers.