Customer Service Freelancer - Remote

Overview

This role involves providing top-notch customer service solutions as part of a dynamic team. The company is expanding and seeks freelancers to join their inbound projects.

In Short

• Handle incoming calls and resolve customer inquiries.
• Communicate professionally and service-oriented with customers.
• Document customer requests in the CRM system.
• Ensure high service quality and customer satisfaction.
• Work as a freelancer with a flexible schedule.
• Minimum 6 months of experience in customer service required.
• Must have very good German language skills (C1/C2).
• Self-motivated and reliable work style.
• Must have a suitable workspace and stable internet connection.
• Opportunity for long-term partnership.

Requirements

• Ability to work as a freelancer.
• At least 6 months of experience in customer service.
• Residence in the EU or planning to relocate.
• Proficient in German (C1/C2).
• Independent work style and high reliability.
• Workspace must be private and equipped with necessary hardware.
• Stable internet connection with at least 50 Mbit/s.

Benefits

• Fair contract and appropriate compensation for freelance services.
• Long-term partnership perspective.
• Collaboration on equal footing.
• Comprehensive and personal onboarding.