Inbound Customer Service Freelancer - Remote

Overview

This role involves providing inbound customer service support for a telecommunications client, focusing on high-quality service and customer satisfaction.

In Short

• Handle incoming calls and resolve customer inquiries.
• Communicate professionally and service-oriented with customers.
• Document customer requests in the CRM system.
• Ensure high service quality and customer satisfaction.
• Work as a freelancer from a location in the EU (excluding Germany).
• Possess excellent German language skills (C1/C2).
• Have a reliable workspace that is not accessible to others.
• Provide necessary hardware and a stable internet connection.
• Receive fair compensation and long-term partnership prospects.
• Enjoy personal onboarding and a collaborative work environment.

Requirements

• Must be eligible to work as a freelancer.
• Previous experience in customer service is preferred.
• Must have a reliable workspace and necessary equipment.
• Stable internet connection of at least 50 Mbit/s is required.

Benefits

• Fair contract and appropriate compensation.
• Prospects for a long-term partnership.
• Collaboration on equal footing.
• Comprehensive and personalized onboarding.